NPS survey template
The standard 0 to 10 recommendation question, with a follow-up that turns "support" into what actually happened.
For customer success and product teams.
Free account. It copies into your dashboard as a draft you can edit.
The 5 questions
- 1How likely are you to recommend us to a friend or colleague?Single choice · required
- 2What's the main reason for your score?Long text · required
- 3What's one thing we could do better?Long text
- 4Can we contact you about your answers?Single choice: Yes, No
- 5Your email, if you said yesEmail
Why it's built this way
The standard wording
NPS only compares across time and against benchmarks if the question stays the same, so this template uses the standard wording and the 0 to 10 scale.
The reason is required
A score without a reason gives you nothing to act on. Requiring it costs a few completions and makes every response usable.
Follow-ups on one-word reasons
When someone writes "support" or "price", the follow-up asks for the specific time it happened. That detail is saved in the reason column.
A follow-up, start to finish
What's the main reason for your score?
Can you tell us about a specific time that happened?
Saved in the reason column
Support: waited 3 days for a reply on a billing error
Follow-ups are a Pro feature. The template ships with them off and with this guidance filled in: "For scores 0 to 6, ask what specifically let them down. For 9 and 10, ask what they'd tell a colleague about us. Never argue with the score."
How likely are you to recommend us?
Two required questions and a few optional ones. Thanks for taking a moment.
5 questions · about 1 min · it may ask a short follow-up
Answer it like a respondent would. In the preview, follow-ups come from a script; the live form writes its own.
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